Service Management

Online Booking System

Simplify service scheduling—from online booking to staff rosters

Manage services, schedules, reminders, and payments in one smooth booking flow.

Use Cases

Use Cases
Online Booking

Online Booking

Choose a service, time, and staff member

Customers can view services, available dates, time slots, and staff at any time and book directly. Availability updates automatically to reduce calls, manual confirmation, and double bookings.

Staff Scheduling

Staff Scheduling

Manage shifts, leave, and bookable hours

Generate bookable slots from staff shifts, leave, and service hours. Last-minute changes update immediately to prevent conflicts and simplify on-site coordination.

Automated Reminders

Automated Reminders

Send reminders by SMS, email, or LINE

Automatically notify customers when a booking is created or changed and before the appointment begins, reducing manual follow-up and no-shows.

Deposits & Payments

Deposits & Payments

Collect deposits at booking to reduce no-shows

Collect a deposit or full payment according to each service’s rules and retain a complete payment status history for rescheduling, cancellation, and refunds.

Process

Our Process

Before Kickoff

  1. 01
    Discovery Session

    Understand your goals, requirements, and current challenges.

  2. 02
    Solution Strategy

    Confirm the direction, functional scope, and delivery approach.

  3. 03
    Proposal & Estimate

    Define the scope, projected timeline, and project cost.

  4. 04
    Agreement

    Finalize the engagement and officially begin the project.

After Kickoff

  1. 01
    System Planning

    Define the functional architecture and data flows.

  2. 02
    UI / UX Design

    Complete the user flows and visual interface.

  3. 03
    Development & Integration

    Develop the front end and back end and integrate required services.

  4. 04
    Launch & Support

    Complete testing and launch, followed by ongoing support.

Solutions

Other Solutions

Turn ideas intolaunch-ready solutions

Whether you are planning a new website, modernizing a system, or adopting AI, every project can start with a conversation.

CONTACT US

Contact Us

Your idea does not need to be fully formed. Let’s start a conversation.

CRITICAL Network Solutions